FAQ's
Frequently Asked Questions
Photo Studio
Yes, you’re welcome to bring your equipment. However, we also provide professional-grade equipment as part of the studio rental.
Absolutely! Our photo studio comes equipped with professional lighting setups to enhance your photography sessions. You can view them here:
1. Studio Lighting Equipments Set – Mirage Studio
2. Camera Equipements Set – Mirage Studio
If you are renting studio, then the equipments are included in the rental fee. The charges are separate if you want to rent our lighting and camera equipments separately.
Certainly! Reach out to us, and we’d be happy to schedule a tour for you to explore our photo studio and its amenities.
Green Screen Studio
Our green screen studio allows you to shoot against a green background, which can be replaced with other images or videos during post-production.
No, the use of the green screen is included in the studio rental fee.
Certainly! Our team is available to assist you in setting up and using the green screen technology.
Absolutely! Our green screen studio comes equipped with professional lighting setups and camera equipments to enhance your shoot sessions. You can view them here:
1. Studio Lighting Equipments Set – Mirage Studio
2. Camera Equipements Set – Mirage Studio
If you are renting studio, then the equipments are included in the rental fee. The charges are separate if you want to rent our lighting and camera equipments separately.
Audio Recording Studio
Our studio is equipped with professional-grade audio recording equipment, including microphones, headphones, and more. You can view them here: Premium Podcast and Audio Equipements Set – Mirage Studio
Yes, an audio engineer can be provided upon request for an additional fee.
Absolutely! Feel free to bring your instruments, and we’ll ensure you have the necessary setup.
Membership Plans
To subscribe to our membership plan, simply navigate to the “Membership” section here. Select a plan and follow the prompts to complete the registration process, and you’ll be enjoying the benefits in no time.
Yes, you can cancel your membership at any time. There is no cancellation fee. However, please note that certain benefits may cease upon cancellation, and any unused points or credits may be forfeited.
Members earn points with each transaction, and these points can be redeemed for discounts on future services or for exclusive perks. The more you engage with our offerings, the more points you accumulate, enhancing the overall value of your membership. You can keep track of them in your account here.
There are multiple ways you can do that. Here is the chart to breakdown all the ways you can earn points:
Refunds & Cancellation
Our cancellation policy is designed to be flexible. Guests can cancel their booking until 7 days before the event start time and receive a full refund, including all fees. For cancellations made between 7 days and 24 hours before the event, a 50% refund (excluding fees) of the booking price will be provided. Unfortunately, bookings canceled less than 24 hours before the event start time are not eligible for a refund.
Certainly! We understand that plans may change. Please contact us, and we’ll do our best to accommodate rescheduling based on availability.
For cancellations made within 7 days to 24 hours before the event, fees will be deducted from the refund amount. Cancellations less than 24 hours before the event are not refundable.
Facility & Parking
Yes, we have on-site parking for your convenience.
Yes, we have changing facilities to accommodate your needs.
Certainly! We offer a range of additional equipment for rent. Please inquire about specific items and availability.
Equipment rental fees are separate from the studio rental cost. Please refer to our equipment rental list for pricing.
Our space undergoes enhanced cleaning procedures, adhering to guidelines from local health authorities. A licensed professional cleaner is engaged between bookings, and we’ve implemented a strategic spacing of bookings to allow for thorough cleaning. Additionally, high-touch surfaces and shared amenities are regularly disinfected, and soft, porous materials are either properly cleaned or removed to ensure a safe environment for all.
